This page collects the United Concordia Dental numbers, portal, payer IDs, mailing addresses and filing rules a dental front desk needs, taken from the payer's own provider materials and last checked on September 25, 2026.
Plan types: Commercial PPO (group and individual dental), Commercial DHMO (Concordia Plus / DHMO), UCVision, TRICARE Dental Program (TDP) - CONUS (active duty family members, National Guard/Reserve and families), TRICARE Dental Program - OCONUS (overseas, via TRICARE Overseas Program Dentists), Medicare Advantage dental (for Highmark Wholecare / Medicare Assured Diamond and Ruby plans), Medicaid dental (for Highmark Wholecare Medicaid and state programs incl. DE Medicaid, PA CHIP, WV Medicaid/CHIP)
United Concordia Dental phone numbers for dental offices
Department | Phone | Hours |
|---|---|---|
Commercial PPO plan benefits (eligibility, claims, benefits) | ||
Commercial DHMO plan benefits | ||
UCVision plan benefits | ||
Dental Electronic Services (EDI, electronic claims, attachments) | ||
TRICARE Dental Program CONUS customer service and claims | ||
TRICARE Dental Program OCONUS (overseas) customer service | Sun 6pm-Fri 10pm ET, except holidays | |
Highmark Health Integrity and Compliance (Medicare FWA training) |
Fax numbers
Department | Fax |
|---|---|
Provider Data Management (address, TIN, panel updates) |
United Concordia Dental provider portal
The provider portal is MyDentalBenefits provider self-service and Speed eClaim (unitedconcordia.com/tcltic/shortform/claim): https://www.unitedconcordia.com/ducdmr/.
Submit free electronic claims (Speed eClaim)
Get real-time EOBs and daily summaries
Check eligibility and benefits by CDT code
Chat with a representative
Update provider information (PIFRIA tool)
Patients use a separate member portal: https://www.unitedconcordia.com/ducdmr/.
United Concordia Dental claims and appeals mailing addresses
Send | Address |
|---|---|
Claims | United Concordia Dental Companies, Inc., P.O. Box 69421, Harrisburg, PA 17106-9421 |
Correspondence | United Concordia Dental Companies, Inc., Dental Customer Service Department, P.O. Box 69420, Harrisburg, PA 17106-9420 |
Corrected claims | United Concordia Dental Companies, Inc., Dental Advisor Unit, P.O. Box 69420, Harrisburg, PA 17106-9420 |
Correspondence | Refunds and returned checks: United Concordia Dental Companies, Inc., Cashier, P.O. Box 69402, Harrisburg, PA 17106-9402 |
Appeals | United Concordia, P.O. Box 69420, Harrisburg, PA 17106-9420 |
Credentialing | Dental Network Operations, PO Box 69404, Harrisburg, PA 17106-9404 |
Correspondence | Dental Electronic Services: United Concordia Dental Electronic Services, P.O. Box 69408, Harrisburg, PA 17106-9408 |
Claims | TDP customer service claims: P.O. Box 69450, Harrisburg, PA 17106-9429 |
Claims | TDP CONUS claims: P.O. Box 69451, Harrisburg, PA 17106 |
Claims | United Concordia TRICARE Dental Program, P.O. Box 69452, Harrisburg, PA 17106 |
Correspondence | United Concordia Dentist Advisor Unit, P.O. Box 69420, Harrisburg, PA 17106-9410 |
Appeals | United Concordia TRICARE Dental Program - Grievances, 1800 Center Street 2AL4, Camp Hill, PA 17089 |
Correspondence | United Concordia, Special Investigations Unit TDP, P.O. Box 69453, Harrisburg, PA 17106 |
Appeals | Defense Health Agency, Appeals, Hearings, and Claims, Collection Division, 16401 E. Centretech Parkway, Aurora, CO 80011-9066 |
Timely filing limits
Appeals: TDP: 90 days from DEOB date (Level I)
EFT and ERA enrollment
Commercial: EFT and remittance run through PNC Healthcare and ECHO Health; existing EFT users maintain preferences on the Office Resources page. ERA uses the ERA Enrollment/Maintenance Form at unitedconcordia.com/contact-us/mailforms/trading-partner.xhtml. TDP overseas: request the TOPD EFT agreements from 844-653-4060 or 717-888-7400; payments post about a week after the Thursday cycle.
Credentialing and network enrollment
Contact: CAQH ProView (preferred): https://proview.caqh.org/Login/Index?ReturnUrl=%2fPO; or unitedconcordia.com/pifria, ProviderRequests@ucci.com, fax (844) 235-7261
Commercial: sign the Participating Dentist Agreement and state credentialing application; requires an active license, liability insurance, no sanctions and a DEA certificate if applicable. TDP also requires a signed Credentialing and Network Dentist Agreement and an acceptable utilization review pattern. Mail: Dental Network Operations, PO Box 69404.
Plan clauses to check during verification
Missing tooth clause
Whether a missing tooth clause applies depends on the group plan. Ask whether the plan excludes replacing teeth lost before coverage began, and note the answer before you present a bridge or implant. See how to spot the missing tooth clause.
Waiting periods
Waiting periods are set by the group plan. Confirm the waiting period for basic and major services and the patient's effective date.
Downgrades (alternate benefit)
Ask whether posterior composites are paid at the amalgam rate and whether crowns downgrade to a base-metal benefit, so the patient estimate is right the first time.
Frequency limits
Frequency limits vary by plan. Confirm cleanings, exams, bitewings, full-mouth X-rays and fluoride limits, and the date of the last service billed.
Verification checklist for United Concordia Dental
Use free Speed eClaim for electronic claims and real-time EOBs; network participation is not required.
PPO (1-800-332-0366), DHMO (1-866-357-3304) and UCVision (1-888-789-8233) are separate lines; confirm the plan type before calling.
For TRICARE patients, call CONUS 1-844-653-4061 in the US or OCONUS 844-653-4060 overseas; claims P.O. Boxes also differ (69451 CONUS, 69452 OCONUS).
For x-ray attachments, ask Dental Electronic Services (1-800-633-5430) for the current list of supported attachment vendors.
Mail a TDP reconsideration separately from any claim; in the same envelope it is processed as a duplicate claim and denied.
No separate Medicare Advantage dental line or address is published; use the number on the Highmark Wholecare member's ID card.
Record the representative's name, the call reference number and the date for every phone verification.
Related guides
United Concordia is a Highmark company and administers dental for Highmark Wholecare Medicaid and Medicare Advantage (Medicare Assured) members.
The TRICARE Dental Program runs on uccitdp.com, separate from unitedconcordia.com, with its own phone numbers and claims addresses.
TOPD (TRICARE Overseas Program Dentists) is the overseas dentist network under the TDP.
United Concordia verification: TRICARE and commercial plans explained
The missing tooth clause: how to spot it during verification
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Sources
Every number and address above comes from United Concordia Dental's own website or provider documents, checked on September 25, 2026. Payers change phone trees and PO boxes, so confirm with the payer before you mail anything time-sensitive.