Frequently asked questions

Our pricing is transparent and the lowest in the industry. When posting a shift, you'll set the hygienist pay and see the markups for W-2 payroll fees (these go to the government) and our service fee of 12% (this is how we make money). You'll be able to see these fees when posting shifts, reviewing requests, and after a shift is completed.

We share profiles on each hygienist so you should have enough information to make a decision on their request. That said, if there is something exceptional you need to ask, you will have their phone number to call them.

Yes. Each hygienist profile includes experience, ratings and anonymous reviews from other dental offices, helping you make informed decisions about who to bring into your practice.

No. There are no contracts. For staffing there are no commitments or minimum usage requirements: post shifts only when you need coverage and pay only for completed shifts.

Right now, you can only request dental hygienists. But we're working to expand our offerings – stay tuned!

Yes, all hygienists working through the Teero app are W-2 employees.

Fill out your office details at app.teero.com and we’ll reach out to get your account fully configured. As soon as that’s done, you can begin posting - often within an hour.

We have tens of thousands of dental hygienists on our app in all 50 states and are adding hundreds each month. We also have a dedicated team of territory managers to ensure the experience for all offices.

Yes! Teero is HIPAA compliant and constantly monitored via our Trust Center

We are proud to say we fill shifts for over 5,000 dental offices on a monthly basis.

Post a shift immediately in the app. Many hygienists monitor for last-minute shifts and you may find coverage within hours. Our support team at 952-209-9945 can also help expedite urgent requests.

You can cancel any confirmed shift free of charge up until 24 hours before the start time. After that, you'll be charged for the full scheduled shift to compensate the hygienist for their time.

You have the ability to reject a request. In the rare chance you’d never want requests from that individual, you can also block them so they don’t have visibility of your shifts again.

We’ve been operating since 2023. Our co-founders, Nate Anderson and Christian Wicks, both come from dental families and have extensive experience in the tech industry.

Add them to your Favorites so they’ll have additional visibility on your shifts.

You can! We support as many locations as you have and would love to help you staff your full dental group.

Yes you can, completely for free. There are no restrictions or costs at all.

Go to app.teero.com and make an account for your office. You can invite others on your team once you get it set up.

Dental hygienists are paid via direct deposit after each shift. We take care of that full process so you don't need to worry about it.

We have a rigorous process to screen, validate, and vet every hygienist who joins Teero. Only 30% of those who apply meet the criteria to use our app and we have two-way ratings after every shift to ensure continued performance stays high.

We support all major credit cards and ACH Direct Debit. For DSOs, we also offer the ability to pay via extended payment terms.

Traditional agencies typically charge 40-60% markups. We charge only 12% service fees plus government payroll taxes, making us the most affordable option while still providing full W-2 workers and comprehensive insurance coverage.

You’re charged the day after each shift via credit card or ACH Direct Debit. We handle all payments to hygienists.

Teero is a modern, digital staffing platform. We connect dental hygienists to dental offices so they can get fully staffed. Thanks to technology, we can offer the lowest service fees in the industry at 12%, a full W-2 workforce, free permanent placement, and access to tens of thousands of hygienists nationwide with transparent pricing and no hidden fees.

Not at this time. We are exploring adding staffing support for associate dentists and dental assistants.

Don’t worry, we’re constantly messaging hygienists about the best open options for them. If you want to increase visibility even more, you can always add a bonus to make the shift more attractive.

Yes! Permanent placement through Teero is completely free with no hiring fees. Many offices use Teero to "try before you buy" by having hygienists temp first before making a permanent offer.

For Insurance Posting & Aging and Insurance Verification, we work inside Dentrix, Dentrix Ascend, Eaglesoft and Open Dental. Our staffing service doesn't require integration with your practice management software. Our hygienists are trained on all major systems including Dentrix, Eaglesoft, Open Dental, Curve, Carestack, Dentrix Ascend, and many others.

Just your office name, address, practice management software, and basic details about your practice. We'll guide you through the rest during your onboarding call. You can start posting shifts right away.

Our support team is available 24/7. Call or text 952-209-9945, email support@teero.com, or use the chat feature in the Teero app.

Smart Pricing is a special feature of Teero whereby we share market data on the rates you need to pay hygienists to fill your shift. Simply tell us the range you are willing to pay and we will adjust the rate shown to hygienists to try to fill the shift at the lowest possible price.

You always need to have a valid payment method on file to post shifts and accept requests.

You can cancel any confirmed shift free of charge up until 24 hours before the start time. After that, you'll be charged for the full scheduled shift to compensate the hygienist for their time.

We do. We offer a number of features such as dental group management and reporting geared exclusively towards DSOs/DPOs/DMOs.

If a hygienist doesn't show up for a confirmed shift, contact us immediately at 952-209-9945. We'll work immediately to find a replacement and address the situation. This is extremely rare on our platform due to our accountability system.

Simply post shifts for days you need coverage. There is no cost or commitment to post shifts.

Simply fill out your office basics and schedule your onboarding call. As soon as you finish that, you can begin posting and your first request could come in a matter of minutes.

Anyone at the office can create an account. Once it’s set up, anyone else at the office can be invited so you can collaboratively solve your staffing challenges.

Most offices have their first shift filled within 48 hours. The more information you share about your office, the more attractive it is to potential temporary or permanent hygienists.

Don’t take our word for it - check out our Google page to read real reviews: https://maps.app.goo.gl/3pNE766yobNuDZsU7

We’ll take care of most of that. All you need to do is make sure your office profile is filled out completely and that you price competitively.

Yes. Add hygienists to your Favorites list to give them priority access to your shifts. Many offices build their own team of preferred temp hygienists this way.

All hygienists working through the app are fully insured with workers compensation and professional liability insurance. If something happens, just reach out to us and we’ll take care of it from there.

We offer comprehensive professional liability and workers compensation insurance to help in any situations where there may be an injury.

If you need to cancel a shift more than 14 days out, you can do so in the app. If the shift is sooner, reach out to our support team and we can guide you through it.

Not quite. We help dental hygienists find work but you’re in control of where and when you work directly through the Teero app.

Yes! As long as you have active dental hygiene licenses in multiple states, you can pick up shifts in any state where you're licensed. Simply add your licenses in the app.

Support is available 24/7 via text, phone, and email. 952-209-9945 or support@teero.com

No. We provide professional liability insurance and workers compensation coverage for every shift at no cost to you. You're fully protected when working through our platform.

If an office cancels within 24 hours of your shift, you’ll be paid for the full scheduled shift. We'll also suggest alternative shifts you can pick up to replace the cancelled one.

You can cancel any confirmed shift free of charge up until 24 hours before the start time. After that, you'll be charged for the full scheduled shift to compensate the hygienist for their time.

We ask offices to respond to shift requests within 24 hours. You can also look for Instant Book shifts which allow you to get immediately confirmed and not need to wait.

Of course you can. It’s completely up to you when and where you work.

We operate nationwide in all 50 states. We have thousands of offices using our platform across the country.

That’s up to you! We don’t book you for shifts - you’re in control of where and when you work. You’ll see in the app the full address and distance each office is from you so you can make the right choice for yourself.

After every shift, you have the option to select Instant Pay. We’ll send 50% of your earnings to you within seconds (some banks take until next business day) and the remainder will be on your next payroll so taxes can be withheld.

Teero works for both temporary and full-time jobs. You can indicate on your profile that you’re open to permanent placement.

Just download the app in the Apple App Store or Google Play Store and get started. It’s free and easy.

Every shift you work through the Teero app is covered by workers compensation insurance and professional liability insurance at no extra cost.

No, you do everything with the app. But if you need help, you can message us anytime.

You’re paid every Thursday for all shifts worked during the previous week (Monday–Sunday), with all taxes withheld.

You can see a full, detailed profile of the office before you request including name, location, photos, software, appointment lengths, and reviews from past hygienists.

You’re paid via direct deposit every week on Thursday (or faster if you opt to use Instant Pay)

If you’re not available for a full shift, you can always request a partial shift with the hours you are available. Offices cannot always accommodate but will confirm the shift if they can.

No, we don’t require any type of commitment or minimum number of shifts.

Pay rates vary by location and typically range from $45-75 per hour depending on your state and metro area. Visit teero.com/hygienist/salaries to see specific rates in your area.

You’re able to pick up shifts at any office in a state for which you have an active hygienist license. If you obtain a new license, you can add it in the app at any time.

As a W-2 worker, we’re required by Federal law to complete an I-9 employment eligibility verification. We guide you through it in the app, but if you have additional questions you can read here: https://www.uscis.gov/i-9

It’s pretty simple. Fill out your basic information in the Teero app. After that there is a 10 minute intro call so we can understand your goals and answer questions. We’ll validate your license and then you’ll be free to browse shifts.

Yes. If you have a negative experience at an office, you can block them in the app so you won't see their shifts in your feed anymore.

Yes. After every shift we’ll ask you to rate the office and optionally provide a written review. That review is anonymous and helps other hygienists understand what it’s like to work there.

You select the shifts you want to work in the app. Filter by distance from home, pay rate, day of week, office type, and more to find shifts that match your preferences.

All work through the Teero app is as a fully W-2 employee.

You’ll record your time directly in the Teero app: the time you arrived, the time you left, and any breaks you took.

You sure can. There’s no restrictions or requirements there - we’d love to help you find your next permanent home.

No, using Teero is completely free and the pay rate you see in the app is the amount you take home. We charge dental offices separately to make money.

Yes, absolutely! You can get it in the Apple App Store and Google Play Store.

Teero is for licensed dental hygienists in the United States. You must have an active, unrestricted dental hygiene license in the state where you want to work.

Yes they are. All work through the Teero platform is as a W-2 employee and we handle all the administrative work of withholding and remitting taxes on your behalf.

You can manage your team of preferred hygienists using our Favorites functionality. Favorites get priority access to your shifts so you can continue working with the same team over time.

Simply post shifts in the Teero app. From there, hygienists will request to work at your office. We’ll coordinate and manage all the admin work and will charge you only after the shift is worked.

Yes, you can. As part of the onboarding process for a DSO, we’ll connect you with a dedicated account manager.

Currently, we are focused exclusively on staffing dental hygienists. However, we may expand in the future. Let us know if you need support with other roles.

By default, our terms are on receipt the day after the shift. In certain situations, we also offer extended terms of 7 or 30 days.

Yes, all our hygienists are W-2 employees, ensuring compliance and providing you peace of mind.

Yes, we support centralized billing, allowing you to manage all invoices and payments with one team, simplifying your financial processes.

Yes. For multi-location groups and DSOs, we offer customized enterprise pricing and extended payment terms. Contact support@teero.com to discuss a partnership tailored to your needs.

Our dedicated support team is available 24/7. Office managers can contact us via phone, email, or chat within the Teero app.

We offer customized reporting adapted to your needs to make sure the admin work relating to tracking your usage of Teero remains minimal.

Every office onboarding is 1:1 with a member of our team. If you’d like us to onboard multiple offices in a group, we’re also glad to do that.

We partner with DSOs both big and small, all across the country. Please reach out and we can share some testimonials.

We operate in all 50 states and continue to expand nationwide. Contact us to see our coverage density in your specific locations.

We thoroughly screen all hygienists through 1:1 interviews, license verification, and ongoing two-way ratings to ensure they consistently meet our high standards.

You can cancel any confirmed shift free of charge up until 24 hours before the start time. After that, you'll be charged for the full scheduled shift to compensate the hygienist for their time.

If a hygienist cancels, we will notify you immediately and promptly work to fill the shift with an alternative hygienist, ensuring you stay fully staffed.

Yes, regional managers can access the staffing status of all offices through a single dashboard, providing full visibility and control.

Absolutely. We can schedule calls or virtual meetings to walk your team through the Teero platform and answer questions.

Yes, we offer training materials and videos to help your team get up to speed with Teero’s platform.

Yes, we support multiple locations within one login. We can fully customize the access each individual has to make sure they see their locations and no more.

We offer flexible billing options. By default you’ll be billed the day after the shift for each location, but we can work with you to adapt our billing to best fit your AP process.

Our team actively follows up on all outstanding insurance claims. We track aging reports, contact insurance companies, and work to resolve payment delays to get you paid faster.

Most practices see improvements in cash flow within 30-60 days as we resolve outstanding claims and streamline billing. Long-term, you'll benefit from faster collections and fewer denied claims.

You can add insurance verification (checking eligibility and benefits before appointments) and patient billing (statements, collections, and AR management) to create a complete revenue cycle solution.

We automatically retrieve, validate, and post your EOBs and ERAs daily, saving you time and money while reducing your AR aging.

Yes, if you use Dentrix, Dentrix Ascend, Eaglesoft or Open Dental. Those are the four practice management systems we support for Insurance Posting & Aging and Insurance Verification.

Yes. Staffing and our insurance services have their own pricing, and you can use one without the other.

Yes! Many practices use both Teero Staffing and Teero Remote Dental Billing. Using both services together provides streamlined operations and may offer additional cost savings.

Teero Remote Dental Billing is our comprehensive, fully outsourced billing service. We handle claims submission, payment posting, and insurance AR aging so you can focus on patient care. Insurance verification and patient billing are available as optional add-ons.

Most practices are fully onboarded within 2-4 weeks. We handle the setup and integration with your practice management software and provide training for your team to ensure a smooth transition.

Our claims team achieves industry-leading acceptance rates and follows up on all denied claims to maximize your reimbursement. Contact us to learn more about our performance metrics and how we can improve your collections.

No. Remote Dental Billing handles all billing functions, eliminating the need for in-house billing staff. This saves the cost of salary, benefits, training, and turnover.

Yes. Remote Dental Billing is fully HIPAA compliant with secure data handling, encrypted communications, and regular security audits. Patient data protection is our top priority.

Insurance Posting & Aging: payment posting, insurance aging follow-up, denials, secondary claims and appeals after the claim goes out. Insurance Verification before the visit is an add-on to it. Claim submission stays with your team, by design, because that is where the clinical context lives.

Most practices are set up within 1-2 weeks. We handle the integration with your practice management software and you can start seeing automated posting right away.

Yes, if you use Dentrix, Dentrix Ascend, Eaglesoft or Open Dental. Those are the four practice management systems we support for Insurance Posting & Aging and Insurance Verification.

Yes. All our billing services are fully HIPAA compliant with secure data handling, encrypted communications, and regular security audits. Patient data protection is our top priority.

It is 2% of insurance collections (with volume discounts) and an $800 monthly minimum. The onboarding fee varies by practice, and there is no contract. Insurance Verification is an add-on at $5 per comprehensive benefits breakdown, with eligibility checks free, under the same minimum.

Yes. Insurance Posting & Aging does not require Teero staffing or any other Teero service. Insurance Verification is an add-on to Posting & Aging rather than a separate product.

We submit claims electronically on your behalf, track their status, and follow up on denials to maximize reimbursement. Our team achieves industry-leading acceptance rates.

Yes. Patient billing is available as an optional add-on. We manage patient accounts receivable with statements, phone calls, and email reminders while maintaining positive patient relationships.

Remote Dental Billing was a full-service product that included claim submission, and it has been retired. Teero's Insurance Posting & Aging covers payment posting and insurance aging, with Insurance Verification as an add-on, and claim submission stays with your office.

Teero Insurance Posting & Aging retrieves, validates and posts your EOBs and ERAs every business day, then follows up aging claims and denials, so your accounts receivable stays current. Insurance Verification can be added on to it.

Pricing is based on a percentage of collections, ensuring our success is aligned with yours. Pricing varies based on practice size and services selected. Contact support@teero.com for a customized quote.