This page collects the MetLife Dental numbers, portal, payer IDs, mailing addresses and filing rules a dental front desk needs, taken from the payer's own provider materials and last checked on September 25, 2026.
Plan types: PPO (PDP / PDP Plus), DHMO / Managed Care, FEDVIP (federal employees) · States: nationwide
MetLife Dental phone numbers for dental offices
Department | Phone | Hours |
|---|---|---|
Dental Office Service Line (all provider inquiries) | Mon-Fri 8am-11pm ET (5am-8pm PT) | |
PDP (PPO) Dental Provider Service Line | ||
Dental HMO / Managed Care Provider Service | ||
General claims customer service (on many group ID cards) | ||
Language Assistance Program, PPO | ||
Language Assistance Program, DHMO | ||
EFT/ERA enrollment, ePayment Center (EnrollHub) | Mon-Thu 7am-9pm ET; Fri 7am-7pm ET | |
Zelis Payments Network enrollment (EFT/ERA) |
Fax numbers
Department | Fax |
|---|---|
Dental Claims Unit (paper claims) |
MetLife Dental provider portal
The provider portal is MetDental.com (registration and login at dentalprovider.metlife.com): https://www.metdental.com/.
Verify patient eligibility
Look up coverage via chatbot
Submit claims through DentalXChange
Access administrative and enrollment forms
Verify PDP and DHMO network participation
Register office staff for self-service
Patients use a separate member portal: http://online.metlife.com.
MetLife Dental claims and appeals mailing addresses
Send | Address |
|---|---|
Claims | MetLife Dental Claims Unit, P.O. Box 981282, El Paso, TX 79998-1282 |
Appeals | MetLife Group Claims Review, P.O. Box 14589, Lexington, KY 40512 |
Timely filing limits
Appeals: 180 days from EOB date (first level)
EFT and ERA enrollment
Two options: Zelis Payments Network (call 1-888-679-0665), which sends ACH+ or virtual card payments and 835 ERAs to your clearinghouse or PMS; or ePayment Center, ACH payments with a portal for PDF and 835 ERAs. The 2024 newsletter lists ePayment Center at both 1-855-774-4392 and 1-844-815-9763.
Credentialing and network enrollment
Contact: https://dentalprovider.metlife.com/
Since April 2025 MetLife credentials dentists through SKYGEN Dental Hub, a multi-payer platform that centralizes primary-source verification and aligns recredentialing dates, replacing the separate 3-year recredentialing packet. No dedicated SKYGEN phone number is given.
Plan clauses to check during verification
Missing tooth clause
Whether a missing tooth clause applies depends on the group plan. Ask whether the plan excludes replacing teeth lost before coverage began, and note the answer before you present a bridge or implant. See how to spot the missing tooth clause.
Waiting periods
Waiting periods are set by the group plan. Confirm the waiting period for basic and major services and the patient's effective date.
Downgrades (alternate benefit)
FEDVIP plan: certain listed services are subject to dental review and the alternate benefit.
Frequency limits
Frequency limits vary by plan. Confirm cleanings, exams, bitewings, full-mouth X-rays and fluoride limits, and the date of the last service billed.
Verification checklist for MetLife Dental
On the Dental Office Service Line IVR, enter patient SSN or employee ID (in-network) or ZIP plus Tax ID (out-of-network), then request a benefits or claim-history fax.
Register the whole office team on dentalprovider.metlife.com; MetLife says self-service access is available to providers and staff.
Try the MetDental.com chatbot for quick coverage lookups before calling.
For COB (E7) requests, send the relationship to patient, other policyholder's name, DOB, coverage effective date, plan type and any custody order up front.
First-level appeals are due within 180 days of the EOB; a second-level appeal is allowed within 60 days of the first denial.
Because the newsletter gives two ePayment Center numbers, confirm the current EFT/ERA enrollment path with the Dental Office Service Line first.
Record the representative's name, the call reference number and the date for every phone verification.
Related guides
SKYGEN Dental Hub: MetLife's credentialing platform since April 2025.
Zelis: EFT/ERA payment vendor for MetLife dental claims.
DentalXChange: electronic claims link offered from MetDental.com.
MetLife dental verification: benefits, frequencies and portal shortcuts
The missing tooth clause: how to spot it during verification
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Sources
Every number and address above comes from MetLife Dental's own website or provider documents, checked on September 25, 2026. Payers change phone trees and PO boxes, so confirm with the payer before you mail anything time-sensitive.