This page collects the Delta Dental of Kentucky numbers, portal, payer IDs, mailing addresses and filing rules a dental front desk needs, taken from the payer's own provider materials and last checked on September 25, 2026.
Plan types: PPO, Premier, PPO Plus Premier, DeltaCare USA (DHMO), Medicare Advantage, Delta Dental Patient Direct · States: KY
Delta Dental of Kentucky phone numbers for dental offices
Department | Phone | Hours |
|---|---|---|
Customer service: eligibility, benefits and claims | ||
Broker and group inquiries |
Fax numbers
Department | Fax |
|---|---|
Customer service |
Delta Dental of Kentucky provider portal
The provider portal is Dental HUB: https://app.dentalhub.com/app/login.
Review eligibility
Review claim information
Patients use a separate member portal: https://mwp.ddkymembers.com/MWP/Landing.
Delta Dental of Kentucky payer IDs for electronic claims
Payer ID | Use for | Notes |
|---|---|---|
CDKY1 | All Delta Dental of Kentucky claims | Confirmed by the Delta member-company directory (rev. 10/24). Another Delta Dental page lists 54674; not shown on deltadentalky.com. |
Delta Dental of Kentucky claims and appeals mailing addresses
Send | Address |
|---|---|
Claims | Delta Dental of Kentucky, PO Box 242810, Louisville, KY 40224 |
Timely filing limits
Delta Dental of Kentucky does not publish one filing deadline for every plan on its provider pages. The limit depends on the employer group or plan, so confirm it on the patient's plan documents or with provider services before you rely on it. Our guide to timely filing limits covers the common ranges.
EFT and ERA enrollment
Set up and maintain your own Electronic Funds Transfer account through the Dental Office Toolkit (Dental HUB) using Easy EFT Sign Up.
Credentialing and network enrollment
Contact: https://www.deltadentalky.com/dentist/join-our-network/
Plan clauses to check during verification
Missing tooth clause
Whether a missing tooth clause applies depends on the group plan. Ask whether the plan excludes replacing teeth lost before coverage began, and note the answer before you present a bridge or implant. See how to spot the missing tooth clause.
Waiting periods
Waiting periods are set by the group plan. Confirm the waiting period for basic and major services and the patient's effective date.
Downgrades (alternate benefit)
Ask whether posterior composites are paid at the amalgam rate and whether crowns downgrade to a base-metal benefit, so the patient estimate is right the first time.
Frequency limits
Frequency limits vary by plan. Confirm cleanings, exams, bitewings, full-mouth X-rays and fluoride limits, and the date of the last service billed.
Verification checklist for Delta Dental of Kentucky
Mail paper claims to PO Box 242810, Louisville, KY 40224, not the Linn Station Road headquarters address.
Since October 20, 2025, Delta Dental provider portals including Dental HUB require multi-factor authentication; set it up before you need claim status.
Use 800-955-2030 for eligibility, benefits and claims; the broker and group line is a different department.
Confirm the payer ID with your clearinghouse before electronic submission, since Delta Dental sources list two different IDs.
Record the representative's name, the call reference number and the date for every phone verification.
Related guides
Member company of the Delta Dental Plans Association; see the national Delta Dental guide.
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Sources
Every number and address above comes from Delta Dental of Kentucky's own website or provider documents, checked on September 25, 2026. Payers change phone trees and PO boxes, so confirm with the payer before you mail anything time-sensitive.