This page collects the Delta Dental of Arizona numbers, portal, payer IDs, mailing addresses and filing rules a dental front desk needs, taken from the payer's own provider materials and last checked on September 25, 2026.
Plan types: PPO, Premier, DeltaCare USA, Patient Direct (discount plan network), Individual and Family Plans, Medicare Advantage (Devoted Health Care Plans, administered by Delta Dental Insurance Company), One & Sun · States: AZ
Delta Dental of Arizona phone numbers for dental offices
Department | Phone | Hours |
|---|---|---|
Customer service, group plans (members and dental offices) | Mon-Thu 7:30am-5pm; Fri 7:30am-4:30pm | |
Dentist Direct Line (Professional Relations) | Mon-Fri 7:30am-4:30pm | |
Customer service, individual plans | ||
Medicare Advantage (Devoted Health Care Plans) | ||
Broker hotline (group plans) |
Delta Dental of Arizona provider portal
The provider portal is Dental Office Toolkit (DOT): https://www.deltadentalaz.com/portals/.
Verify patient benefits
View Explanations of Payment (EOPs)
Download the Dentist Manual
Download fee schedules
Look up processing policy by CDT code
Report TIN changes and add or remove providers
Patients use a separate member portal: https://www.deltadentalaz.com/member/.
Delta Dental of Arizona payer IDs for electronic claims
Payer ID | Use for | Notes |
|---|---|---|
86027 | Delta Dental of Arizona group and individual plan claims | Listed on Delta Dental's national claims lookup tool. Confirmed by the Delta Dental member-company directory (rev. 10/24). |
Delta Dental of Arizona claims and appeals mailing addresses
Send | Address |
|---|---|
Claims | Delta Dental of Arizona, Attn: Claims Department, P.O. Box 9092, Farmington Hills, MI 48333-9092 |
Timely filing limits
Original claims: 12 months after the procedure is incurred (Individual and Family sample policy; group plans not published). The same policy asks for filing within 90 days.
Credentialing and network enrollment
Contact: 866.746.1834 (Dentist Direct Line); https://www.deltadentalaz.com/forms/join-network/
Each new network provider receives an email with a link to begin credentialing in AppCentral. The recredentialing interval is not published.
Plan clauses to check during verification
Missing tooth clause
Whether a missing tooth clause applies depends on the group plan. Ask whether the plan excludes replacing teeth lost before coverage began, and note the answer before you present a bridge or implant. See how to spot the missing tooth clause.
Waiting periods
Individual and Family sample policy: waiting periods on the Summary of Benefits may be waived for prior dental coverage with no more than a 63-day gap.
Downgrades (alternate benefit)
Individual and Family sample policy: an alternate procedure allowed is subject to the time limits of the benefited procedure. Uncovered veneers are benefited as crowns; uncovered inlays as fillings.
Frequency limits
Frequency limits vary by plan. Confirm cleanings, exams, bitewings, full-mouth X-rays and fluoride limits, and the date of the last service billed.
Verification checklist for Delta Dental of Arizona
For network or professional relations questions, call the Dentist Direct Line (866.746.1834) or use the Request Provider Support form for an expedited written request.
Sign in to the Dental Office Toolkit for the Dentist Manual, current fee schedule and processing policy by CDT code before calling about routine payment questions.
The Arizona appeals packet covers member adverse determinations; a payment-amount dispute is not eligible, so ask provider support about reconsideration instead.
Check the patient's Summary of Benefits for filing limits and waiting periods; the only public figures come from an Individual and Family sample policy.
If the AppCentral credentialing email has not arrived, contact the Dentist Direct Line.
Record the representative's name, the call reference number and the date for every phone verification.
Related guides
Member company of the Delta Dental Plans Association; see the national Delta Dental guide.
Medicare Advantage dental benefits under Devoted Health Care Plans are administered by Delta Dental Insurance Company, not Delta Dental of Arizona.
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Sources
Every number and address above comes from Delta Dental of Arizona's own website or provider documents, checked on September 25, 2026. Payers change phone trees and PO boxes, so confirm with the payer before you mail anything time-sensitive.
Delta Dental Appeals and Grievances | Delta Dental of Arizona
Appeals Information Packet: Group Dental Plans (Risk/Pooled) | Delta Dental of Arizona
Delta Dental Claims Submission Payer ID and Address Lookup Tool (Delta Dental of Arizona entry)
Contact information for Delta Dental member companies (PDF, rev. 10/24)