Flag what’s owed
We calculate patient balances the moment insurance pays, factoring in real benefit details so the amount is accurate the first time — no guesswork, no write-offs from bad estimates.
Send it, and follow up
Automated reminders go out by text and email on a schedule that gets results, with a simple link for patients to pay online. No manual calls, no chasing.
Post and reconcile
Payments are matched to the right patient and procedure and posted straight into your PMS, so your books stay clean and your team always knows what's still outstanding.
Why patient balances go uncollected
The patient portion is the last money a practice collects and the first it writes off. Not because patients refuse to pay, but because the ask arrives late, in the wrong amount, or in a form nobody can act on.
A statement produced before the insurance payment posts is a guess. Send it and you either over-bill a patient who calls to argue, or under-bill and leave the difference behind. So most offices wait, and by the time the real number exists the visit is weeks old and the balance feels abstract to the person who owes it.
Then it needs following up, and that is the task that loses to a full schedule every time. A balance nobody has asked about in ninety days is usually a balance that gets written off.
Patient billing works best next to insurance billing
The patient’s share is whatever is left after insurance. That makes it a downstream number: it is only right if the claim was posted correctly, with the right write-off and the right adjustment, and only current if that posting happened the day the payment arrived.
So Teero runs patient billing alongside insurance posting and aging rather than as a separate chase. The same team that posts the EFT calculates the balance that follows from it, which is why the number on the reminder matches the ledger in your practice management software.
If you are earlier in the process, insurance verification sets the expectation before the visit, and payment posting keeps the ledger honest after it.
Your questions, answered
What does Teero’s patient billing service do?
Teero calculates each patient balance the moment insurance pays, sends reminders by text and email on a schedule, and posts the payments back into your practice management software. Your team does not print statements, chase balances, or reconcile what came in.
How does Teero know what the patient owes?
The balance is calculated from the actual insurance payment and the real benefit details, not from an estimate made at check-out. That is the difference between a statement a patient pays and one a patient calls to argue about.
How do patients pay?
Every reminder carries a link that opens a payment page, so a patient can pay from their phone without calling the office. Payments are matched to the right patient and the right procedure and posted straight into your practice management software.
Does this replace my front desk?
No. It removes the repetitive part: producing the balance, sending the reminders, keeping to the schedule and reconciling the payments. Your team keeps the conversations that actually need a person.
How much does Teero patient billing cost?
Patient billing is quoted per practice, and it runs alongside Teero’s insurance posting and aging rather than on its own. Book a call and we will scope it against your patient balances.
